We aim to ensure a positive shopping experience. This policy explains our process for returns and refunds.

  1. Eligibility
    Refunds or returns are accepted within 30 days of delivery only if:
  • The item is damaged or defective (photo required)
  • The item is expired on arrival
  • The item is lost during transit (carrier confirmation may be needed)

📌 Non-eligible cases:

  • Buyer’s remorse or change of mind
  • Opened, used, or altered products
  • Items without prior return approval
  1. Return Process
  • Contact us at support@dermalingo.com with order number and evidence
  • Await instructions before shipping
  • Return shipping is paid by the customer unless otherwise agreed
  1. Refunds
  • Refunds are issued within 5–10 business days after inspection
  • Refunds are sent to the original payment method
  1. Exchanges
    Exchanges are accepted only for damaged or defective items.
  2. Sale Items
    Items purchased on promotion are not eligible for refunds unless defective.
  3. Cancellations
    Orders may be canceled before shipment. Contact us as early as possible.
  4. Contact
    📧 Email: support@dermalingo.com